Privacy Policy

INTRODUCTION

Welcome to LuxoSpecs & Shades. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, protect, and share information about you when you visit our website, shop at our store, or use our services.

INFORMATION WE COLLECT

We collect information to provide better services to all our customers. The types of information we may collect include:

Personal Information:

• Name, email address, and phone number
• Billing and shipping addresses
• Payment information (processed securely through third-party payment processors)
• Eye examination records and prescription details
• Purchase history and preferences

Technical Information:

• IP address and browser information
• Device information and operating system
• Website usage data and analytics
• Cookies and similar tracking technologies

HOW WE USE YOUR INFORMATION

We use the information we collect to:

• Process your orders and provide customer service
• Conduct eye examinations and maintain health records
• Send you important updates about your orders and account
• Improve our website, products, and services
• Send marketing communications (with your consent)
• Comply with legal obligations and protect our rights

INFORMATION SHARING

We may share your information in the following limited circumstances:

• Service Providers: Trusted third parties who help us operate our business (shipping, payment processing, website hosting)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In the event of a merger, acquisition, or sale of assets
• With Your Consent: Any other sharing will be done only with your explicit permission

DATA SECURITY

We implement industry-standard security measures to protect your personal information:

• SSL encryption for all data transmission
• Secure payment processing through certified providers
• Regular security audits and updates
• Restricted access to personal information on a need-to-know basis
• Physical security measures at our Nairobi location

YOUR RIGHTS

You have several rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Ask us to correct any inaccurate information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Opt-out: Unsubscribe from marketing communications at any time
• Data Portability: Request your data in a portable format

COOKIES POLICY

We use cookies to enhance your browsing experience and provide personalized services. Types of cookies we use:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how you use our website
• Marketing Cookies: Used to show relevant advertisements
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings, though some features may not work properly if cookies are disabled.

CHILDREN'S PRIVACY

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

INTERNATIONAL TRANSFERS

Your information may be transferred to and stored in countries other than Kenya, including our supplier locations in Europe, China, and Dubai. We ensure appropriate safeguards are in place to protect your information during such transfers.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the new policy on our website and updating the "Last Updated" date.

DATA RETENTION

We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law. Eye examination records are kept for a minimum of 7 years as required by professional standards.