FAQs & Support

We offer premium shipping options to ensure your luxury eyewear arrives safely. Standard delivery takes 3-5 business days within Nairobi, 5-7 business days nationwide. Express delivery is available for 1-2 business days at an additional cost. All orders are carefully packaged in our signature luxury boxes.

Once you place your order, delivery details will be sent to your email.

We take extreme care in packaging, but if damage occurs during transit, we'll replace your item immediately at no cost. Your satisfaction is our priority.

Yes, every frame in our collection is authentically imported from our trusted partners in Paris, Europe, China, and Dubai. We maintain direct relationships with premium manufacturers and provide certificates of authenticity with each purchase. Quality and authenticity are never compromised.

We specialize in both prescription spectacles and designer sunglasses. Our expert opticians can fit any frame with your prescription lenses, including progressive, bifocal, and specialty coatings. We also offer comprehensive eye examinations at our Nairobi location.

Our collection features premium materials including titanium, acetate, stainless steel, and carbon fiber. Each material is selected for durability, comfort, and style. We also offer hypoallergenic options for sensitive skin and lightweight designs for extended wear.

All our sunglasses feature 100% UV400 protection, blocking harmful UVA and UVB rays. Many models include advanced polarized lenses to reduce glare and enhance visual clarity. We prioritize both style and eye health in every design.

Yes, we offer complete eye health assessments at our Kenya House Complex location. Our certified optometrists use state-of-the-art equipment to check vision, eye pressure, and overall eye health. Book your appointment online or visit us directly.

We recommend annual eye exams for adults under 40, and every 6 months for those over 40 or with existing vision conditions. Regular checkups help detect changes early and ensure your prescription stays current for optimal vision health.

Absolutely, Our skilled technicians provide professional frame adjustments to ensure perfect fit and comfort. This service is complimentary for all purchases made at LuxoSpecs. We can adjust nose pads, temple length, and frame angles for optimal comfort.

We offer a 30-day satisfaction guarantee on all eyewear purchases. Items must be in original condition with all packaging. Prescription eyewear can be returned within 14 days if there are fitting issues. Custom or personalized items may have different return terms.

Yes, all our eyewear comes with a comprehensive 2-year warranty covering manufacturing defects, frame breakage under normal use, and lens issues. The warranty also includes one free professional cleaning and adjustment service annually.

Contact our customer service team via phone, email, or visit our shop. We'll provide a return authorization number and prepaid shipping label if needed. For in-store purchases, you can return items directly to our Nairobi location for immediate processing.